Kitchen Team Member - $14+

Austin, TX

I. Executive Summary

          The mission of a Culinary  Professional is to maintain a very high standard in all areas of kitchen operations and food safety to ensure every guest receives a consistent food experience of excellence with regards to food quality, presentation and speed of service.  As a member of the kitchen team, training may include any of the back-of-house areas including food prep, assembly and cooking including produce, raw, cold & hot breakfast/lunch/dinner products, desserts and beverages.  Cleaning & maintenance, truck and inventory, storage and waste disposal areas, as well as boxed meals, catering orders and deliveries, may also be responsibilities of a kitchen team member.  All areas of the kitchen will implement LEAN and other required systems & checks for Food Safety, Food Quality, Food Cost and Productivity.  All Culinary Professionals are expected to work along with their team and the entire store with a collaborative spirit to strive for excellent performance in all areas.

 II. Role & Responsibilities

  • Effectively assembles orders 
  • Follows standards for proper presentation of orders
  • Ensures accuracy of orders
  • Provides a sense of urgency 
  • Proper food quality and monitoring (eRQA, Steritech Reports, Safe Daily Critical and ROA)
  • Upholds organizational standards to increase proficiency 
  • Monitoring/preventing waste by following proper tracking
  • Communicates effectively with the front counter and drive-thru team about wait times and when to park cars

III. Key Measurables

  • Quarterly QIV Score = 94+
  • Food Safety Score = <3; No SAFE High Risk Findings
  • CEM Scores at or above current goals (OSAT > 80%)
  • IPO < 1%; Net Profit > 14%

IV. Schedule Details

         We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We also offer part time! 

V. Direct Reports

All Culinary Professionals will report directly to Culinary Team Leaders, Directors and Executive Leadership.

V. Skills Necessary

  • A Heart of Service
  • Honor, Dignity, & Respect to All
  • Strong Interpersonal Skills
  • Professionalism
  • Availability
  • Punctuality
  • Coachability
  • Competitiveness
  • Enthusiasm                              
  • Reliability
  • Self-Motivation
  • Organization
  • Ability to Multi-Task
  • Strong Ethics
  • Well-Versed
  • Humility
  • Eagerness to Learn
  • Initiative
  • Sense of Purpose Beyond Themselves
  • Sincerity
  • Great Stewardship
  • Honesty