Hospitality Team Member - $13+

Austin, TX

I. Executive Summary

The Mission of a Hospitality Team Member with Chick-fil-A is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect – all day, every day. 

II. Role & Responsibilities

  • Front Counter
    • Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
    • Take accurate and timely orders
    • Fulfill guests’ orders by preparing beverages and sauces
    • Complete table touch in’s during the guests visit. 
  • Drive Thru
    • Work with speed and accuracy at all times on headset, outside order taking, bagging or window
    • Be flexible and be able to multi-task
    • Make beverages while taking orders on headset
    • Handle cash transactions with urgency and accuracy

III. Key Measurables

  • CEM Scores at or above current goal (Overall Satisfaction > 80%)
  • Speed of Service below 3:30

IV. Schedule Details

We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM – 2PM, 11AM – 8PM and 2PM -10:45PM. We offer part time positions as well!

V. Direct Reports

            All Hospitality Professionals will report directly to Hospitality Team Leaders, Directors and Executive Leadership.

V. Skills Necessary

  • A Heart of Service
  • Honor, Dignity, & Respect to All
  • Strong Interpersonal Skills
  • Professionalism
  • Availability
  • Punctuality
  • Coachability
  • Competitiveness
  • Enthusiasm                              
  • Reliability
  • Self-Motivation
  • Organization
  • Ability to Multi-Task
  • Strong Ethics
  • Well-Versed
  • Humility
  • Eagerness to Learn
  • Initiative
  • Sense of Purpose Beyond Themselves
  • Sincerity
  • Great Stewardship
  • Honesty